The outsourcing industry has been revolutionized by the advent of Artificial Intelligence (AI). AI is transforming the outsourcing landscape and propelling the industry into the future. AI is no longer just a buzzword, it is a transformative force reshaping the outsourcing industry. AI is being used in the outsourcing industry to automate many tasks, which is contributing to strategic growth and competitive advantage. By transforming the way outsourcing companies interpret and utilize data, AI is ushering in a new era of data-driven decision-making, capable of foreseeing challenges and opportunities alike123.
According to scientists from Oxford and Yale universities, AI will become better than humans in many common activities by the end of this decade. For instance, they project AI will be more proficient at driving a car than humans by 2027 and better at writing a high school essay than students by 20261.
This study sent shock waves across the scientific and business communities. The impacts are immense, the future we have seen in the movies is here. As a result, everyone has started to question existing business paradigms and reevaluate their strategies1.
The Business Process Outsourcing (BPO) industry will survive and thrive, but it will need to be prepared to adapt and embrace fast technological progress. AI will automate many tasks, but it will take a combination of human input with trained AI algorithms – and its resulting efficiency and quality – to solve the most complex problems facing humanity today1.
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